Privacy Policy

Last Updated: July 14, 2026

At FPP Plumbing, LLC (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you use our website (fppplumbing.com) or our services.

1. What Information We Collect

We only collect the information necessary to provide our services:

Personal Information:

• Name

• Email address

• Phone number

• Service address

Financial Information (if applicable):

• Payment method details processed through our payment providers

• Payment history

Technical Information:

• IP address

• Device, browser, and operating system data

• Website visit and interaction history

How We Collect Data:

• Through forms submitted on our website

• Via phone calls, text messages, and emails

• Through cookies and similar technologies

2. How We Use Your Information

We use the collected data to:

1. Process and fulfill service requests and appointments.

2. Communicate with you about your service, including scheduling and arrival updates.

3. Send appointment reminders, follow-ups, and review requests.

4. Ensure website security and prevent fraud.

5. Send promotional offers or updates, only with your consent.

6. Improve our services and website functionality.

3. SMS / Text Messaging

By providing your phone number to FPP Plumbing, you consent to receive text messages from us related to your service requests, such as appointment confirmations, scheduling updates, arrival notifications, and follow-up messages including review requests. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. Reply HELP for assistance, or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, rented, or shared with any third parties.

4. How We Protect Your Data

We take reasonable measures to protect your data, including:

• Encryption of information during transmission.

• Restricting access to personal data to authorized personnel only.

• Regular updates and reviews of our security practices.

5. Sharing Data with Third Parties

We do not sell your personal data. We share it only in the following limited cases:

1. Service Providers: Trusted vendors that help us operate, such as payment processors, phone and messaging service providers, and website/IT services. These providers may only use your data to perform services for us.

2. Legal Requirements: When required to comply with applicable law, legal process, or to protect our legal rights.

6. Use of Cookies

We use cookies and similar technologies (including analytics tools such as Google Analytics) to:

• Analyze website performance and visitor activity.

• Personalize your user experience.

You can disable cookies in your browser settings. This may affect some website functionality.

7. Data Retention

We retain your data only as long as necessary to provide our services, maintain business records required by law (such as invoices and warranty records), and resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

You have the right to:

1. Know what data we collect about you and how we use it.

2. Request correction of inaccurate or outdated information.

3. Request deletion of data that is no longer needed for service delivery or legal record-keeping.

4. Opt out of promotional communications at any time.

To exercise any of these rights, contact us using the information below.

9. Children’s Privacy

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

FPP Plumbing, LLC

Plano Office: 5700 Tennyson Pkwy, Suite 300, Plano, TX 75024 — 980-899-7997 Frisco Office: 12800 Westridge Blvd, Suite 116, Frisco, TX 75035 — 469-998-8999 Email: request@fppplumbing.com